Shipping policy

Shipping Policy

Last Updated: September 6, 2026

At The Well Zone: Care for Her, we are committed to making your shopping experience simple, reliable, and convenient.

1. Shipping Charges

Shipping is absolutely free across India.
There are no additional shipping charges for eligible orders.

2. Order Confirmation

For Cash on Delivery (COD) orders, we may contact you through WhatsApp or other available communication methods to confirm your order.

Your order will be processed for dispatch after the order has been successfully confirmed.

3. Processing and Dispatch

Once your order is confirmed, we will begin processing it for shipment.

Orders are generally dispatched as soon as possible after confirmation. Processing times may occasionally vary due to product availability, order volume, or other operational circumstances.

4. Delivery Time

We strive to deliver orders within 7 working days from the date of dispatch/confirmation, depending on the delivery location and courier service.

Delivery times may be longer for remote areas, during holidays, due to severe weather, courier delays, or other circumstances beyond our reasonable control.

5. Delivery Address

Please provide a complete and accurate delivery address, including your:

Full name
House/Flat number
Street/locality
City
State
PIN code
Valid phone number

We are not responsible for delays or failed deliveries caused by incorrect, incomplete, or inaccurate address or contact information provided by the customer.

6. Delivery Attempts

Our courier partner may make multiple delivery attempts. Customers should remain available at the provided delivery address and ensure that the contact number is reachable.

For COD orders, the customer should be available to receive and pay for the order at the time of delivery.

7. Delayed or Undelivered Orders

Although we aim to deliver within the estimated timeframe, delivery delays may occur due to courier issues, weather conditions, holidays, operational disruptions, incorrect address details, or other circumstances beyond our control.

If your order has not arrived within the expected delivery period, please contact us at entertainuspeople@gmail.com with your order details so that we can assist you.

8. Damaged Packages

If you receive a package that appears damaged, opened, or tampered with, please contact us as soon as possible.

For claims relating to damaged or incorrect products, an unboxing video is compulsory and may be required to verify the condition of the package and product at the time of delivery.